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Friends and Family Test

FRIENDS AND FAMILY TEST

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

It was introduced in 2013 in respect of hospital wards, A&E departments and maternity services asking patients if they would recommend a service to their friends and family if they needed similar care or treatment. It has now been extended to GP practices and we are fully engaged in the process. Please follow this link to be directed to the I Want Great Care website to register and record your feedback.

Every patient is able to give quick feedback on the quality of the care they receive, giving us a better understanding of the needs of our patients and enabling improvements.




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